Macmillan Education

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I cannot install the software. What do I do?

There are several possible causes of incomplete installations:
  1. Computer does not meet the system requirements. Please see your product for further information.
  2. User does not have administration rights for installation. Please contact your IT department or use a computer with administration rights.
  3. Software conflict with pre-installed versions of Adobe AIR
 We recommend that users experiencing problems should uninstall Adobe AIR from their system ahead of installation.  Please follow these steps:
  • Using Add / Remove Programs, uninstall both the product you have purchased, and Adobe AIR from your computer. This should remove all installed files, but to ensure that partial installations are fully removed, please check the installation location (usually C:\Program Files\Macmillan\product name\) and delete any remaining files.
  • Reinstall the software from disc
 
  1. Virus checker interference with the installation process
The problem you are experiencing may be because your antivirus software is reporting a 'false positive' result or otherwise interfering with the installation process. We can guarantee that our products do not contain viruses, so please do not worry, there is no threat. Your antivirus software is incorrectly identifying the software as a possible threat. In this case, you may have to temporarily switch off your antivirus software then reinstall the software.
Please follow these steps to reinstall:
  • Using Add / Remove Programs, uninstall both the product you have purchased, and Adobe AIR from your computer. This should remove all installed files, but to ensure that partial installations are fully removed, please check the installation location (usually C:\Program Files\Macmillan\product name\) and delete any remaining files
  • Reinstall the software from disc
If this fixes the problem, then please send us details of your antivirus software that experienced a problem and we will contact the antivirus software vendor requesting that they register our product as safe in future updates. If you are still having problems please contact us.

 

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