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I am seeing an ‘installer file damaged’ error message. What should I do? 

The error 'installer file damaged' that you are seeing is a general error message from Adobe Air installer.  Please try the following:
  • Uninstall Adobe Air .If you are unable to see the option to uninstall Adobe Air, double-click the “Adobe AIR Uninstaller”, which is located in the /Applications/Utilities folder.
  • Once you have done this try and install the software.
If the above does not work can you please update Adobe Air by going to and then download and install Adobe Air by following the on screen instructions.

After doing this install the software.

This should resolve the issue.

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