Macmillan Education

Help with your product
Find popular troubleshooting and how-to resources

Beyond

Learn Beyond. Teach Beyond. Go Beyond.
Beyond is a new and exciting 6-level course for teenagers learning English. The course covers CEFR levels A1+ through to B2, with all levels being based on mapping of the requirements of the CEFR and international exams.
Beyond comprehensively addresses all key language skills through a thorough and detailed sub-skills syllabus supported by How to ... tips.
Beyond also has a detailed and verified life skills syllabus specially designed to support students with the life skills they require, both during their education and in their life beyond.
 

Frequently Asked Questions

I cannot install the software. What do I do?

Possible causes of incomplete installations and what to do.

Click here to see the article

I would like to buy Macmillan Education titles in my country. Where can I find the list of bookstores who stock your titles?

You can find a list of distributors for your country here.

Click here to see the article

How do I purchase the class audio?

How to purchase class audio.

Click here to see the article

I have spotted a potential error in your book. How should I report it to you?

Please let us know if you spot a potential error in one of our titles.

Click here to see the article

Some of our books come with a key, what does this mean?

For some of our titles, there are two versions of the book: with key and without key.

Click here to see the article

I see a message with ‘This CD-ROM is not approved’. What should I do?

Steps to follow when you see "This CD-Rom is not approved" error message.

Click here to see the article

I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?

We are not able to offer you a replacement if you have lost or damaged your CD.

Click here to see the article

How can I purchase Macmillan Education titles?

You can purchase our books on our website http://www.macmillanenglish.com/

Click here to see the article

My anti-virus is not allowing me to install the product. What can I do?

Steps to follow when your anti-virus software stops you from installing the product.

Click here to see the article

How do I find my access code?

You will find your access code printed on the inside cover of your book or booklet.

Click here to see the article

How do I register my Online Workbook?

Steps to register to the Online Workbook.

Click here to see the article

My computer does not have a CD/DVD-ROM drive. Can you send me the files?

Information on using your CD ROM.

Click here to see the article

Why am I unable to access the Online Workbook?

Reasons why you are unable to access the Online Workbook.

Click here to see the article

How do I access my resource for the first time for Macmillan Education Everywhere?

To access the resource you will need to register and download the MEE App.

Click here to see the article

How do I register for the MEE app?

Steps to register for the MEE app.

Click here to see the article

I have the Premium Book Pack and I have already registered for the Resource Centre, how do I access the Online Workbook?

Access to the Online Workbook with the Premium Pack book.

Click here to see the article

Can I change my login details on the Resource Centre?

How to change your login details

Click here to see the article

How can I join a class on the Online Workbook?

Steps to join a class on the Online Workbook.

Click here to see the article

How do I activate my code and log in to the Resource Centre?

How to activate your code and log in to the Resource Centre.

Click here to see the article

What are the system requirements for my Online Workbook?

System requirements for the Online Workbook

Click here to see the article

What should I do if I forget my login details for the Resource Centre?

Information on how to retrieve your login details.

Click here to see the article

How does Macmillan Education protect my data?

Click here to see the article

As a student, where can I see my answers on the Online Workbook?

Steps to see your answers on the Online Workbook.

Click here to see the article

Why are some activities locked on the Online Workbook?

Locked activities on the Online Workbook.

Click here to see the article

As a student, where can I see my scores on the Online Workbook?

How to find scores.

Click here to see the article

As a teacher, how can I create a class to track my students’ progress on the Online Workbook?

How to create a class on the Online Workbook.

Click here to see the article

What does the lock icon mean on the Online Workbook?

Steps to use the lock icon on the Online Workbook.

Click here to see the article

As a student, how can I see the correct answers when I have submitted my activity on the Online Workbook?

How to see the correct answers as a student on the Online Workbook.

Click here to see the article

How do I see my class and students’ progress and scores on the Online Workbook?

Steps to view your students' progress and scores.

Click here to see the article

As a teacher, how can I see the correct answers when I have submitted my activity on the Online Workbook?

Viewing the correct answers as a teacher on the Online Workbook.

Click here to see the article

Where can I find the audio files on the Resource Centre?

Information on where the audio files can be found.

Click here to see the article

Can I view the videos with subtitles on the Resource Centre?

Information on subtitles for the videos.

Click here to see the article

I can’t open a PDF. Why not?

Information on how open PDF files.

Click here to see the article

How do I change between the teacher and student resources on the Resource Centre?

How to change between teacher and student resources.

Click here to see the article

How can I access the video scripts on the Resource Centre?

Information on how to access the video scripts.

Click here to see the article

What are the system requirements for the Resource Centre?

System requirements for the Resource Centre.

Click here to see the article

Where can I find the video files on the Resource Centre?

Information on where the videos can be found.

Click here to see the article

How do I recover my username and/or password for the MEE app?

Steps to recover your username and/or password.

Click here to see the article

Why can't I access my resource on the MEE app?

Steps to follow if you cannot access your MEE app resources.

Click here to see the article

What are the system requirements for the MEE app?

System requirements for the MEE app

Click here to see the article

How do I install the MEE app on Linux?

Instructions on how to install the MEE app on Linux.

Click here to see the article

How do I remove a resource on the MEE app?

Steps to remove a resource on the MEE app.

Click here to see the article

What resources can I find on this site for Beyond?

Teacher Resource centre contents

Click here to see the article

How can I access the Test Generator?

Select the level you wish to access and then click on ‘tests’

Click here to see the article

How can I receive the onestopenglish loyalty discount if I have paid with PayPal?

Please contact us to receive the 10% loyalty discount for onestopenglish.

Click here to see the article