I cannot install the software. What do I do?
There are several possible causes of incomplete installations. Please click on this FAQ to learn more.
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I am seeing an ‘installer file damaged’ error message. What should I do?
The error 'installer file damaged' that you are seeing is a general error message from Adobe Air installer.
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I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?
We are not able to offer you a replacement if you have lost or damaged your CD.
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I see a message with ‘This CD-ROM is not approved’. What should I do?
Please ensure that you are using an original copy of the CD. If the CD is not an original it will not work due to copy protection.
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My anti-virus is not allowing me to install the product. What can I do?
The problem you are experiencing may be because your antivirus software is reporting a 'false positive' result or otherwise interfering with the installation process.
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