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Global

Global is a ground-breaking 6-level adult course for today’s learners of English. It enables you to learn English as it is used in our globalised world, to learn through English using information-rich topics and texts, and to learn about English as an international language.
 
Global offers a comprehensive range of interactive digital components for use in class, out of class and even on the move. These include extra listening, video material and online practice. The global coursebook is also available as an eBook with embedded multimedia assets.
 

Frequently Asked Questions

I cannot install the software. What do I do?

Possible causes of incomplete installations and what to do.

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I would like to buy Macmillan Education titles in my country. Where can I find the list of bookstores who stock your titles?

You can find a list of distributors for your country here.

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How do I purchase the class audio?

How to purchase class audio.

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I have spotted a potential error in your book. How should I report it to you?

Please let us know if you spot a potential error in one of our titles.

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Some of our books come with a key, what does this mean?

For some of our titles, there are two versions of the book: with key and without key.

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I see a message with ‘This CD-ROM is not approved’. What should I do?

Steps to follow when you see "This CD-Rom is not approved" error message.

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I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?

We are not able to offer you a replacement if you have lost or damaged your CD.

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My anti-virus is not allowing me to install the product. What can I do?

Steps to follow when your anti-virus software stops you from installing the product.

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I cannot activate my Macmillan Practice Online code, why?

Instructions on what to do if you cannot activate your MPO code.

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My computer does not have a CD/DVD-ROM drive. Can you send me the files?

Information on using your CD ROM.

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How do I activate my code and access my Macmillan Practice Online course for the first time?

Instructions to access your Macmillan Practice Online course.

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How does Macmillan Education protect my data?

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How do I activate my access code as a new user on macmillaneducationeverywhere.com?

How to activate your code as a new user.

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How do I access the different types of activities on Macmillan Practice Online?

Instructions to access the resources on MPO.

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My Global eWorkbook is not working with my Windows computer, what should I do?

Steps to follow if you cannot use your Global eWorkbook on your Windows computer.

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How do I activate my access code as an existing user on macmillaneducationeverywhere.com?

How to activate your code as an existing user.

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I already have a Macmillan Practice Online account, how do I add a new course?

Instructions to add a new course as an existing user.

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What should I do if I forget my log in details for macmillaneducationeverywhere.com?

How to retrieve your log in details.

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What are the desktop system requirements?

Desktop system requirements for macmillaneducationeverywhere.com

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How can I join a class and link my Macmillan Practice Online account to my teacher’s account?

Instructions on how to join a class on MPO.

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How do I log out of the app?

How to log out of the app for the Digital Student's Book.

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How do I confirm my account on macmillaneducationeverywhere.com?

How to confirm your account.

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How do I update my scores if I am working offline on the app?

Instructions to update scores whilst working offline.

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As a teacher, how do I edit a classroom?

Select the My Students tab and click on the Edit classroom icon located on the side toolbar. 

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What are the mobile system requirements?

System requirements for mobile devices for macmillaneducationeverywhere.com

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What do I do if I have forgotten my MPO username and/or password?

Information on how to recover your login details for Macmillan Practice Online.

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How do I set up a class on Macmillan Practice Online?

How to set up a class.

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How do I activate my eBook Code?

To start using your eBook please follow the below instructions:

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What is a Macmillan Practice Online course?

A Macmillan Practice Online course is an online course containing a collection of resources.

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Why can’t I see my Macmillan Practice Online scores?

Instructions on what to do if you cannot see your MPO scores.

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Why am I not able to see the Macmillan Practice Online resources as a teacher?

This is likely because you have only registered for a free teacher account.

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My students cannot join my Macmillan Practice Online class. Why is this?

Things to check if a student cannot join a class on MPO.

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Do teachers pay for Macmillan Practice Online?

Macmillan Practice Online is free for teachers to use.

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How long does my Macmillan Practice Online course last?

A student Macmillan Practice Online course lasts one year from the date that the code is activated.

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Can I add a student course to my teacher account on Macmillan Practice Online?

Information for teachers who have a student code to activate.

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How long will my eBook subscription last for?

Information on code duration for eBook subscriptions.

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Can I see my answers on Macmillan Practice Online?

Viewing your answers on MPO.

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Can I use my eBook offline?

Yes, you can download the MEE 2 application in order to access your eBook from your computer, tablet or mobile device offline.

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What is an eBook?

Your eBooks are flat PDFs versions of the student’s books that allow you to access and view the book’s content from your computer, tablet or mobile device.

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My Global Digital is not working with my Windows computer, what should I do? 

We have created an update patch which may resolve common issues with Global Digital on Windows 7/8.

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Where can I find my licence key for my Global eWorkbook?

Where to find your Global eWorkbook licence key.

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I am experiencing issues when I try to open or print PDFs in my Global eWorkbook, what can I do?

Issue with opening/printing PDFs from Global eWorkbook.

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What information should I send when I contact you?

We will need to following information to start investigating your case

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How can I change my Macmillan Practice Online password?

You can change your password in the ‘My profile’ area once you have logged in.

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Where can I see information about the Practice Online courses I have activated?

You can see information about Practice Online courses you have activated by clicking on ‘Courses’ at the top of the screen.

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How can I see when my course subscription ends?

Click on your course to see when the subscription ends.

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Where can I edit my personal information for Macmillan Practice Online?

Click on ‘My profile’ to edit your personal information.

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Why has my course gone grey?

If your course has gone grey, it is because your subscription has expired.

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How do I submit my answers to an exercise when I have finished?

When you have completed the exercise, click on ‘Submit’ at the bottom of the resource

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How do I register as a minor?

In most countries you are considered a minor if you are under 13. When registering, you will need to enter your parents/guardian email address.

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Can I add more than one course to my class?

Yes, you can assign various courses to a class.

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Why are my answers incorrect when I use the microphone to record my answers?

The microphone is there to help you practice your pronunciation, but answers you record will not be graded.

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How can I print my Macmillan Practice Online scores?

To export your scores and print them, go to ‘My Gradebook’.

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How can I view my students’ progress?

Once they are part of the class you will see their details, progress and scores.

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Where can I see my scores for my Macmillan Practice Online course?

On the ‘Courses’ page you can see the latest percentage score for your course/s.

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What do the circles next to the resource title mean?

A key to what each symbol means

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How can I see the correct answers when I have submitted my resource?

After you have clicked on ‘Submit,’ click on ‘Show answers.’

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How can I send my teacher a message?

You must be assigned to a class to send them a message

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How can I see my messages?

To see your messages click on the envelope icon

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My CD/DVD is not working with my MAC computer, what should I do?

We have created an update patch which may resolve common issues with MAC OSX 7/8 and above.

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