Macmillan Education

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Global

Intelligent topics. Authentic voices. A truly global outlook.
Information-rich, filled with intellectually-engaging content, Global enables students to learn through English and about English in its most international form.
Global is a true multimedia course, with a range of digital components fully integrated into its structure. Stylish print course books are mirrored by digital versions for interactive whiteboards. The innovative eWorkbook enables students to take control of their learning, at their own pace, whenever and wherever they like. All of these features combine to give both you the teacher and your students the best of all worlds.

Frequently Asked Questions

I cannot install the software. What do I do?

There are several possible causes of incomplete installations. Please click on this FAQ to learn more.

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I am seeing an ‘installer file damaged’ error message. What should I do?

The error 'installer file damaged' that you are seeing is a general error message from Adobe Air installer.

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I would like to buy Macmillan Education titles in my country. Where I can find the list of bookstores who stock your titles?

You can find a list of distributors for your country here.

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How do I purchase the class audio?

Some of our titles do not come with the class audio included in the teacher or student book and you are required to purchase this separately as a standalone product.

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I have spotted a potential error in your book. How should I report it to you?

We always strive to produce accurate content, however, if you spot a potential error in one of our titles please let us know.

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Some of our titles come with a key, what does this mean?

For some of our titles, there are two versions of the book: with key and without key.

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I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?

We are not able to offer you a replacement if you have lost or damaged your CD.

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I see a message with ‘This CD-ROM is not approved’. What should I do?

Please ensure that you are using an original copy of the CD. If the CD is not an original it will not work due to copy protection.

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Where do I get an access code?

You will find the access code on the inside front cover of your workbook or booklet

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My anti-virus is not allowing me to install the product. What can I do?

The problem you are experiencing may be because your antivirus software is reporting a 'false positive' result or otherwise interfering with the installation process.

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My Global eWorkbook is not working with my Windows computer, what should I do?

We have created an update patch which may resolve common issues with Global eWorkbook on Windows 7/8.  Please follow the instructions below

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I am experiencing issues when I try to open or print PDFs in my Global eWorbook, what can I do?

There is a known problem with Global eWorkbook where users of Windows 7 64-bit or Adobe Reader X are unable to print PDFs

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My Global eWorkbook is not working with my Mac computer, what should I do? 

We have created an update patch which may resolve common issues with Global eWorkbook on Mac OSX 7/8.

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My Global Digital is not working with my Windows computer, what should I do? 

We have created an update patch which may resolve common issues with Global eWorkbook on Windows 7/8.

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Can I use my eBook offline?

Yes, you can download the MEE 2 application in order to access your eBook from your computer, tablet or mobile device offline.

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My Global Digital is not working with my Mac computer, what should I do? 

We have created an update patch which may resolve common issues with Global Digital on Mac OSX 7/8.

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How do I activate my eBook Code?

To start using your eBook please follow the below instructions:

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Global eWorkbook: Where can I find my licence key?

Your licence key can be found on the inside of the back cover underneath the CD.

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How do I download my digital resources?

From the “Your content” page, click on the picture of the book series you want to access

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What is an eBook?

Your eBooks are flat PDFs versions of the student’s books that allow you to access and view the book’s content from your computer, tablet or mobile device.

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How long will my eBook subscription last for?

Your eBook access will last for 2 years from the date you activated your code. Please note that each code gives access to one person and you should not share your code.

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How do I activate my access code as a new user?

To activate your access code, ensure that you have:

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What should I do if I forget my log in details?

If you have forgotten your username or password, please follow the instructions below to request them:

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How do I activate my access code as an existing user?

If you already have an account, go to the home page: www.macmillaneducationeverywhere.com/help.

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What are the desktop system requirements?

Desktop system requirements

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How do I log into my account on Macmillan Education Everywhere?

After activating your code you will be able to log into your account by following the below instructions:

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How do I view my digital resources?

To view the digital resources, click on “View” under “Your content”

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What is the difference between the “view” and “download” options in my account?

The “View” option enables you to access your digital resources online

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What are the mobile system requirements?

System requirements for mobile

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How do I confirm my account?

If you see the ‘Confirm your details’ screen after logging in, the website has recognised that you have registered on a different website

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How do I register as a minor?

In most countries you are considered a minor if you are under 16. When registering, you will need to enter your parents/guardian email address.

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Can I edit my details?

Yes you can edit your details by going to “Your profile” once you are logged into your account.

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