I cannot install the software. What do I do?
Possible causes of incomplete installations and what to do.
Click here to see the article
I would like to buy Macmillan Education titles in my country. Where can I find the list of bookstores who stock your titles?
You can find a list of distributors for your country here.
Click here to see the article
How do I purchase the class audio?
How to purchase class audio.
Click here to see the article
I have spotted a potential error in your book. How should I report it to you?
Please let us know if you spot a potential error in one of our titles.
Click here to see the article
I see a message with ‘This CD-ROM is not approved’. What should I do?
Steps to follow when you see "This CD-Rom is not approved" error message.
Click here to see the article
How can I purchase Macmillan Education titles?
You can purchase our books on our website http://www.macmillanenglish.com/
Click here to see the article
I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?
We are not able to offer you a replacement if you have lost or damaged your CD.
Click here to see the article
My anti-virus is not allowing me to install the product. What can I do?
Steps to follow when your anti-virus software stops you from installing the product.
Click here to see the article
I cannot see the resources on Macmillan Practice Online and I can only see a blank page. Why?
You will need to update and enable your Flash.
Click here to see the article
I cannot activate my Macmillan Practice Online code, why?
Instructions on what to do if you cannot activate your MPO code.
Click here to see the article
My computer does not have a CD/DVD-ROM drive. Can you send me the files?
Information on using your CD ROM.
Click here to see the article
How do I activate my code and access my Macmillan Practice Online course for the first time?
Instructions to access your Macmillan Practice Online course.
Click here to see the article
How does Macmillan Education protect my data?
Click here to see the article
How do I access the listenings, videos and reading texts on Macmillan Practice Online?
Instructions to access the resources on MPO.
Click here to see the article
I already have a Macmillan Practice Online account, how do I add a new course?
Instructions to add a new course as an existing user.
Click here to see the article
How can I join a class and link my Macmillan Practice Online account to my teacher’s account?
Instructions on how to join a class on MPO.
Click here to see the article
What do I do if I have forgotten my MPO username and/or password?
Information on how to recover your login details for Macmillan Practice Online.
Click here to see the article
What are the technical requirements for Macmillan Practice Online?
System requirements for MPO.
Click here to see the article
How do I set up a class on Macmillan Practice Online?
How to set up a class.
Click here to see the article
Why can’t I see my Macmillan Practice Online scores?
Instructions on what to do if you cannot see your MPO scores.
Click here to see the article
What is a Macmillan Practice Online course?
A Macmillan Practice Online course is an online course containing a collection of resources.
Click here to see the article
Why am I not able to see the Macmillan Practice Online resources as a teacher?
This is likely because you have only registered for a free teacher account.
Click here to see the article
My students cannot join my Macmillan Practice Online class. Why is this?
Things to check if a student cannot join a class on MPO.
Click here to see the article
Do teachers pay for Macmillan Practice Online?
Macmillan Practice Online is free for teachers to use.
Click here to see the article
How long does the Macmillan Practice Online course last?
A student Macmillan Practice Online course lasts one year from the date that the code is activated.
Click here to see the article
Can I have a demo of a Macmillan Practice Online course?
Information on how to take a tour of Macmillan Practice Online.
Click here to see the article
Can I add a student course to my teacher account on Macmillan Practice Online?
Information for teachers who have a student code to activate.
Click here to see the article
How do I know which Macmillan Practice Online courses are the right ones for me/my students?
Where to find information on our MPO courses.
Click here to see the article
Can I see my answers on Macmillan Practice Online?
Viewing your answers on MPO.
Click here to see the article