I cannot install the software. What do I do?
Possible causes of incomplete installations and what to do.
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I would like to buy Macmillan Education titles in my country. Where can I find the list of bookstores who stock your titles?
You can find a list of distributors for your country here.
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How do I purchase the class audio?
How to purchase class audio.
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I have spotted a potential error in your book. How should I report it to you?
Please let us know if you spot a potential error in one of our titles.
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I see a message with ‘This CD-ROM is not approved’. What should I do?
Steps to follow when you see "This CD-Rom is not approved" error message.
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I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?
We are not able to offer you a replacement if you have lost or damaged your CD.
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My anti-virus is not allowing me to install the product. What can I do?
Steps to follow when your anti-virus software stops you from installing the product.
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I cannot activate my Macmillan Practice Online code, why?
Instructions on what to do if you cannot activate your MPO code.
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My computer does not have a CD/DVD-ROM drive. Can you send me the files?
Information on using your CD ROM.
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How do I activate my code and access my Macmillan Practice Online course for the first time?
Instructions to access your Macmillan Practice Online course.
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How does Macmillan Education protect my data?
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How do I access the different types of activities on Macmillan Practice Online?
Instructions to access the resources on MPO.
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I already have a Macmillan Practice Online account, how do I add a new course?
Instructions to add a new course as an existing user.
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How can I join a class and link my Macmillan Practice Online account to my teacher’s account?
Instructions on how to join a class on MPO.
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What do I do if I have forgotten my MPO username and/or password?
Information on how to recover your login details for Macmillan Practice Online.
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How do I set up a class on Macmillan Practice Online?
How to set up a class.
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What is a Macmillan Practice Online course?
A Macmillan Practice Online course is an online course containing a collection of resources.
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Why can’t I see my Macmillan Practice Online scores?
Instructions on what to do if you cannot see your MPO scores.
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Why am I not able to see the Macmillan Practice Online resources as a teacher?
This is likely because you have only registered for a free teacher account.
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My students cannot join my Macmillan Practice Online class. Why is this?
Things to check if a student cannot join a class on MPO.
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Do teachers pay for Macmillan Practice Online?
Macmillan Practice Online is free for teachers to use.
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How long does my Macmillan Practice Online course last?
A student Macmillan Practice Online course lasts one year from the date that the code is activated.
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Can I add a student course to my teacher account on Macmillan Practice Online?
Information for teachers who have a student code to activate.
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Can I see my answers on Macmillan Practice Online?
Viewing your answers on MPO.
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How can I change my Macmillan Practice Online password?
You can change your password in the ‘My profile’ area once you have logged in.
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Where can I see information about the Practice Online courses I have activated?
You can see information about Practice Online courses you have activated by clicking on ‘Courses’ at the top of the screen.
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How can I see when my course subscription ends?
Click on your course to see when the subscription ends.
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Why has my course gone grey?
If your course has gone grey, it is because your subscription has expired.
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Where can I edit my personal information for Macmillan Practice Online?
Click on ‘My profile’ to edit your personal information.
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What information should I send when I contact you?
We will need to following information to start investigating your case
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Why can't I see some of my resources?
Certain resources have not been migrated to the new website.
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Can I add more than one course to my class?
Yes, you can assign various courses to a class.
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How do I submit my answers to an exercise when I have finished?
When you have completed the exercise, click on ‘Submit’ at the bottom of the resource
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Why are my answers incorrect when I use the microphone to record my answers?
The microphone is there to help you practice your pronunciation, but answers you record will not be graded.
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How can I print my Macmillan Practice Online scores?
To export your scores and print them, go to ‘My Gradebook’.
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How can I view my students’ progress?
Once they are part of the class you will see their details, progress and scores.
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Where can I see my scores for my Macmillan Practice Online course?
On the ‘Courses’ page you can see the latest percentage score for your course/s.
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What do the circles next to the resource title mean?
A key to what each symbol means
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How can I see the correct answers when I have submitted my resource?
After you have clicked on ‘Submit,’ click on ‘Show answers.’
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How can I see my messages?
To see your messages click on the envelope icon
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How can I send my teacher a message?
You must be assigned to a class to send them a message
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Why has my student's name turned grey?
If your student’s name has turned grey, it is because they have left your class.
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