I cannot install the software. What do I do?
Possible causes of incomplete installations and what to do.
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I would like to buy Macmillan Education titles in my country. Where can I find the list of bookstores who stock your titles?
You can find a list of distributors for your country here.
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How do I purchase the class audio?
How to purchase class audio.
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I have spotted a potential error in your book. How should I report it to you?
Please let us know if you spot a potential error in one of our titles.
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I see a message with ‘This CD-ROM is not approved’. What should I do?
Steps to follow when you see "This CD-Rom is not approved" error message.
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I have lost my CD-ROM / I have damaged my CD-ROM. Can you offer me a replacement?
We are not able to offer you a replacement if you have lost or damaged your CD.
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How can I purchase Macmillan Education titles?
You can purchase our books on our website http://www.macmillanenglish.com/
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My anti-virus is not allowing me to install the product. What can I do?
Steps to follow when your anti-virus software stops you from installing the product.
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I cannot see the resources on Macmillan Practice Online and I can only see a blank page. Why?
You will need to update and enable your Flash.
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I cannot activate my Macmillan Practice Online code, why?
Instructions on what to do if you cannot activate your MPO code.
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My computer does not have a CD/DVD-ROM drive. Can you send me the files?
Information on using your CD ROM.
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How do I activate my code and access my Macmillan Practice Online course for the first time?
Instructions to access your Macmillan Practice Online course.
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How do I access the listenings, videos and reading texts on Macmillan Practice Online?
Instructions to access the resources on MPO.
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How does Macmillan Education protect my data?
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I already have a Macmillan Practice Online account, how do I add a new course?
Instructions to add a new course as an existing user.
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How can I join a class and link my Macmillan Practice Online account to my teacher’s account?
Instructions on how to join a class on MPO.
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What do I do if I have forgotten my MPO username and/or password?
Information on how to recover your login details for Macmillan Practice Online.
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What are the technical requirements for Macmillan Practice Online?
System requirements for MPO.
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Why can’t I see my Macmillan Practice Online scores?
Instructions on what to do if you cannot see your MPO scores.
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What is a Macmillan Practice Online course?
A Macmillan Practice Online course is an online course containing a collection of resources.
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How do I set up a class on Macmillan Practice Online?
How to set up a class.
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Why am I not able to see the Macmillan Practice Online resources as a teacher?
This is likely because you have only registered for a free teacher account.
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My students cannot join my Macmillan Practice Online class. Why is this?
Things to check if a student cannot join a class on MPO.
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Can I have a demo of a Macmillan Practice Online course?
Information on how to take a tour of Macmillan Practice Online.
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How long does the Macmillan Practice Online course last?
A student Macmillan Practice Online course lasts one year from the date that the code is activated.
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Do teachers pay for Macmillan Practice Online?
Macmillan Practice Online is free for teachers to use.
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Can I add a student course to my teacher account on Macmillan Practice Online?
Information for teachers who have a student code to activate.
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Can I see my answers on Macmillan Practice Online?
Viewing your answers on MPO.
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How do I know which Macmillan Practice Online courses are the right ones for me/my students?
Where to find information on our MPO courses.
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