Macmillan Education

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onestopenglish

Frequently Asked Questions

How does Macmillan Education protect my data?

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How can I receive the onestopenglish loyalty discount if I have paid with PayPal?

Please contact us to receive the 10% loyalty discount for onestopenglish.

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What is onestopenglish?

onestopenglish is the number one teaching resource site for English Language Teachers

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I am unable to sign into my onestopenglish account despite having the correct login details. Why?

This occurs when two or more computers are signed in with your account or when you have not logged out of a previous session.

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What is the onestopenglish Admin Portal and how do I use it?

The Admin Portal is where onestopenglish institutional administrators can manage their institution’s details and users.

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What happens if my onestopenglish renewal fails or if my credit card will expired/has changed?

If your renewal fails, you will receive an email giving you the option to re-enter your card details on the website.

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I would like to submit material to onestopenglish. How can I get my work published?

You can enter our Lesson Share and Warmers competitions and you could be a onestopenglish author of the future.

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How can I update my onestopenglish details?

To update your details, please go to "My Account."

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How do I play or download the onestopenglish audio files to my computer?

You can play the audio files without saving them by selecting Play.

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Which materials can I access for free on onestopenglish and which do I need to pay for?

To access certain sections of the site you must become a member of the Staff Room.

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How do I purchase a subscription to onestopenglish?

If you wish to subscribe to onestopenglish, please go to the website and click Subscribe now.

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Where are the audio files for the onestopenglish lesson plans?

The audio files for the lesson plans are under the 'Related Files'

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How do I manually renew my onestopenglish subscription?

If you wish to subscribe manually, please wait until your subscription has expired

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How do I subscribe with a Onestopenglish PrePay card?

Instructions for how to subscribe with a onestopenglish PrePay card.

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I would like to print out onestopenglish materials to use with my class. Can you grant me permission to do this?

Yes, you can print out onestopenglish materials to use with your class.

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What are automatic renewals for onestopenglish?

Your subscription will automatically renew after each 12-month period.

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Where do I opt out of receiving emails from onestopenglish?

To unsubscribe from our newsletter, please go to ‘My Account' and untick the relevant box.

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I would like to put some of your onestopenglish materials on my own site. Can I do this?

Onestopenglish resources are for personal use only.

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